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What can The Garage offer that dealerships cannot?

If you plan to keep your car for more than five years—and these days, cars are build to last for 20 or more years in good running order—you may not be getting the best maintenance advice from your dealership. In this video, Kevin Tremblay explains what you could be missing out on.

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THE GARAGE - NAPA AUTOPRO

4.1

Based on 74 reviews

Mendel Perkins

15:48 29 May 20

I was very happy with a thorough inspection of my vehicle including numberous photos of the condition of various parts... and notes about maintenance that may be needed coming up. There was a delay due to issues with filing my inspection with the government computer system but I was very happy with how they were transparent with the issue with me and how I was dealt with through the whole process.read more

Wendy Hayko

03:40 22 May 20

Service is amazing! High quality work and Jeff always has time to explain.

Garrett Berglund

20:53 20 May 20

Top notch service, knowledge, and tooling. These passionate people make it their mission to keep the love of your car... alive. They provide good education and great maintainance packages to keep your vehicle running strong long term. They've shown me it's more economical as well as environmentally friendly to buy what you love and keep it in good shape, which is completely the opposite of a dealership's mentality of replacing the whole car when it breaks. They also like to fix things right the first time, which is a refreshing experience to say the least. There's a reason they have clients from all over greater Vancouver with vehicles ranging from 100 years old to brand new. I seriously recommend checking them out and finding out why for yourself!read more

Paul Starkes

23:27 06 May 20

I really like this place found it online Jeff and his guys are outstanding I would definitely recommend them there my... new mechanics ty guys for all ur dedication and being honestread more

Geoffrey Wright

19:47 07 Mar 20

I recently went to the garage for the first time with my new Subaru crosstrek for its regular service. The quality of... service was amazing and they were able to provide some great information on how to best maintain my vehicle for many years to come. With no pressure on up selling specific services and having an honest mechanic keeping an eye out for any work I can claim under my warranty, I will definitely be going here from now on.read more

Rob Mur

22:30 01 Mar 20

Very professional and knowledgeable about each step when figuring out the issues with my car. Thanks to Jeff and the... staff for taking good care of my car and resolving the problem that I had. I would recommend The Garage in a heartbeat!read more

H G

16:44 16 Jan 20

Very honest staff here. I asked them to inspect a vehicle that I will be using for business and they were more than... helpful in providing a full report. Jeff also gave tips on how to maintain this type of vehicle so I can avoid expensive repairs in the future. Could not be happier with the service, thanks guys!read more

Nick Snutch

23:33 18 Dec 19

These guys are awesome! Honest, reliable, and high quality service, I can't think of anybody else I would rather be... taking care of my car. They are simply the best!read more

Ian Cooper

20:32 25 Nov 19

I would recommend the garage to everyone. They did excellent work on my 89 vanagon which is very hard to find a... qualified mechanic for. Friendly honest staff that love cars and have a legit passion for them. All of the immediate problems were addressed and they even compiled a list of things that will need to be done in the future or that I can do myself. If there was a sixth star they would’ve gotten that from me in this rating.read more

Cora Hall

00:02 13 Nov 19

Amazing customer service. Jeffrey really took the time to help me understand all the intricacies of my car concerns,... and went above and beyond in making sure I was on board with every step of the process to repair the issues. All the work done on my vehicle was very thorough, and communication was great. Thanks so much The Garage!read more

B Perey

15:59 06 Nov 19

Despite knowing it was overpriced, I gladly sprung for the more extensive option, an "in-depth" pre-purchase inspection... at over $300 because I wanted the peace of mind. Soon after, I bought the car. On the first drive owning it, I used the climate controls to switch off the air recirculation function. The cabin of the vehicle filled with exhaust fumes and I had to roll down the window. I ended up finding the exhaust leak soon after when I looked under the vehicle and could see a large leak of fumes coming from a pipe connection near the front of the vehicle. I contacted The Garage to report this and knowing that I live on Vancouver Island, the best they would offer is a free diagnosis, not a repair. It didn't need a diagnosis, that was an empty offer. It would be unreasonable for me to pay ~200 in ferries to get there when the alternative that I offered was to send photographs which clearly showed the long term carbon build up and the missing nut (how did that get missed). The solution I was requesting was a refund/ partial refund. I was told by Jonathan Woo that Jeffery Tremblay would call me. After two months of not having my calls returned from Jeffrey Tremblay, he eventually responded by email to say I was out of luck, they wouldn’t do anything. The following issue was not addressed with the shop because it took longer to be investigated. That said, it clearly demonstrates their level of competence and unfortunately, it's a more significant example. TWO weeks from the purchase date, the check engine light came on. I had the code read and it was a misfire. Due to a student budget, I took some time to get to the bottom of it. I did the more affordable and simple possibilities myself (spark plugs and coil packs) but still spent a lot of time and money doing that. The misfire persisted and I brought it to a mechanic. The culprit: BURNT EXHAUST VALVES! The engine was shot and needed a rebuild. I was standing next to him when he measured the valve clearances, there was no doubt about it. To top it off, during the rebuild the mechanic found numerous additional leaks coming from a flex joint in the exhaust from a section in the engine bay. As they say, best for last? Prior to buying the car, I was discussing with Jonathan Woo what the "in-depth" $300+ dollar pre-purchase inspection would include. I asked if they could do a Leak-Down Test on the engine. To my surprise, he responded in an agitated manner and questioned why I wanted that test done. His reaction was very bewildering to me. I mention something about compression etc.. He replied that the mechanics will be able to determine that when they test drive. I didn't know better. Well as luck would have it, a Leak-Down Test would have identified the burnt valves and I wouldn't have had to spend $4000 on an engine rebuild. All that said, this experience left me with this impression of The Garage: They're negligent (possibly incompetent?), and they lack accountability. They cost me a lot of money and headache. Take your business to someone that deserves it. ***Reply to owners response*** Hi Jeffrey, I did write this review a long time after the fact. Life is busy and I had moved on, but part of me felt a responsibility to share my experience so that the next consumer might avoid a similar thing. The vehicle was hardly modified. It had a section of aftermarket exhaust (not the leaking part). As we've discussed before, there is little good in a $150 credit when I would need to spend almost $200 and a day of travel to use the credit. I requested a more appropriate option, a refund, and you declined. This is much less about the lack of accountability, and more about the lack in service. I sure hope your technicians don't need a crystal ball to at least find the obvious exhaust leaks that I described. Since you bring it up, though, maybe they would have more success trying a "magic wand or crystal ball" in the future.read more

mark Nicholson

22:42 01 Oct 19

Always a great place to take your vehicle. With friendly staff and knowledgeable techs, you can expect the highest... quality careread more

Daryl Leopold

23:11 21 Sep 19

Jeff and his illustrious crew go beyond what is required of them. Always courteous and friendly, The Garage also has... top notch experienced mechanics who can handle any vehicle and any situation. Absolutely A1 company.read more

Soma Feldmar

18:13 03 Apr 19

This family run repair shop is top of the line. Not only have they been taking care of my parents' cars for over 10... years, they are now taking care of my first car, and me, to be honest. Their customer service is impeccable. They will drive you almost anywhere after you drop your car off, and they'll come pick you up and bring you to the shop when your car is ready. It has been run by the same family for four generations, and Jeffrey, the current manager, helps his crew work like a well maintained engine. They will never do work on your car you have not approved. They will send you an estimate of everything before they do anything. And they will explain all of your options for all of the work. Also, whenever possible, they will offer you pricing and parts options, which is excellent. I can not recommend them highly enough. Please take your car there!!read more

J. R. Lopez

11:29 22 Nov 18

To 'The Garage' and Mr. Jeffrey Tremblay, I wanted to write you this letter, to thank you and your team, for your... successful completion of the project ('my 1993 Toyota MR2') We knew there would be challenges from day one. In fact, the first day I pulled up in the darn thing, you gave me a look that said, "You have no idea what you are doing with this thing." You were absolutely correct. I had absolutely zero understanding, of what it would take to maintain a classic sports car. Wow! Your companies work on my car, was remarkable to say the least. I now have a much more profound appreciation for mechanical engineering. I feel much safer as a driver, now that I have received so much education from you and the staff. By better understanding how a vehicle worked, I evolved as a driver. It was like taking a course in safety, engineering, vehicle maintenance and efficiency. Your companies approach gave me the full spectrum of knowledge, and it made me a better driver and a more dependable man. I came to the Garage, because my personal safety, and longevity with the car, was important to me. And friendship aside, I knew that your shop was the most trustworthy vancouver mechanic, and and most likely in all of British Columbia. To my knowledge, and from what I've seen around the world, The Garage is a world-class auto mechanic. I am now able to see automobiles in an entirely new light, and that is because of your profound approach to customer service, education and integrity as a business. Every element of this vehicle, is now so much cooler to me. Every time I start it up. Every time I warm it up. There is a whole new appreciation for this vehicle I invested in years ago. I drive safer now. I enjoy feeling the tire tread hitting the pavement. I move slow and silent, without wanting to drive fast. I am fascinated with mechanics and engineering, but have never been able to fully grasp mechanical engineering and the physics of it all. You enriched my knowledge, and boosted my confidence on the subject, which inspired me to delve deeper. Because of your companies work on my dream car, I feel safe, secure and enriched. I feel like I will be able to teach my son, and his son, how to be better drivers. Thank you for your teams commitment to value, safety and community. I will not forget this.read more

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Tag Archives for " freedom "

What can The Garage offer that dealerships cannot?

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